E911 Disclosure

Last Updated: January 1, 2025

Infinitum Communications provides Enhanced 911 (E911) service in compliance with FCC regulations (47 CFR § 9.3). This policy explains how E911 works with our VoIP services and your responsibilities.

How E911 Works

When you dial 911 from a VoIP line provisioned by Infinitum Communications, your call is routed to the appropriate Public Safety Answering Point (PSAP) based on your registered service address. Your registered address is transmitted to the PSAP dispatcher to facilitate emergency response.

Your Responsibilities

Address Registration: You must register a valid physical service address (not a P.O. Box) for each VoIP line
Address Updates: You must update your address immediately upon moving or changing service location
User Notification: You must inform all users of the VoIP service that E911 may differ from traditional 911 service
Acknowledgment: By using our VoIP services, you acknowledge the limitations of E911 described below

Limitations of E911 Service

E911 service will NOT function during:

Internet service outages or degraded broadband connectivity
Power failures (unless you have an uninterruptible power supply / battery backup)
Network congestion events that prevent call completion
Service suspension or account termination
Equipment malfunction of your VoIP devices or network equipment

If your registered address is incorrect or outdated, emergency responders may be dispatched to the wrong location.

Liability Limitation

INFINITUM COMMUNICATIONS IS NOT LIABLE FOR EMERGENCY SERVICE FAILURES DUE TO THE CONDITIONS DESCRIBED ABOVE, OR ANY OTHER CONDITIONS OUTSIDE OUR REASONABLE CONTROL. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR INJURY, DEATH, OR PROPERTY DAMAGE ARISING FROM E911 SERVICE LIMITATIONS.

E911 Fee

An E911 service fee of $1.00 per line per month is charged to cover routing, database maintenance, and PSAP cost recovery. This fee is mandated by FCC regulations and is passed through at cost.

Alternative Emergency Access

We strongly recommend maintaining an alternative means of accessing emergency services (such as a traditional landline, mobile phone, or neighbor's phone) in case your VoIP service is unavailable during an emergency.

Contact

For E911 address registration or questions: support@infinitumcom.com